Last Updated: September 22, 2026
At Elixir Packaging CA, we respect your privacy and take reasonable steps to protect your personal information.
This Privacy Policy explains what information we collect through elixirpackaging.ca, how we use it, when we may share it, and the choices available to you.
By using our website, requesting a quote, placing an order, contacting our team, or using our services, you acknowledge the practices described in this policy.
Information We Collect
We may collect information that you provide directly to us when you request a quote, place an order, complete checkout, contact our team, upload artwork, schedule a meeting, or submit a support request.
This information may include:
- Name and business name
- Email address
- Phone number
- Billing and shipping address
- Postal code
- Product and order details
- Box dimensions and quantity
- Artwork and uploaded files
- Printing and packaging requirements
- Payment or transaction information
- Messages sent to our team
We may also collect certain technical information automatically when you use our website, such as your IP address, browser type, device type, operating system, pages visited, referring website, session activity, and cart activity.
This information may be collected through cookies, website logs, analytics tools, and similar technologies.
How We Use Your Information
We may use your information to:
- Prepare custom packaging quotes
- Process and complete orders
- Review artwork and packaging requirements
- Process payments
- Arrange shipping and delivery
- Provide customer support
- Handle returns, refunds, reprints, or claims
- Respond to questions
- Prevent fraud and improve website security
- Maintain business and transaction records
- Improve our website, products, and services
- Meet legal or regulatory requirements
- Send marketing communications where permitted
We only aim to collect information that is reasonably needed for these purposes.
Payments and Third-Party Services
Payments may be processed by third-party payment providers.
Depending on the payment method you choose, these providers may collect card details, billing information, account details, or other information needed to complete the transaction.
Elixir Packaging CA may receive payment confirmation or limited transaction information rather than your complete payment card details.
We may also use third-party providers for services such as:
- Shipping and delivery
- Website hosting
- Email communication
- Analytics
- Website security
- Technical support
- Accounting
- Fraud prevention
These providers may receive only the information reasonably needed to perform their services.
Artwork and Uploaded Files
Customers may send or upload logos, graphics, packaging artwork, photographs, dielines, labels, and other files.
We may use these files to review your project, prepare designs or proofs, manufacture your packaging, provide support, and resolve order-related issues.
Please avoid including unnecessary personal or sensitive information in uploaded artwork.
Cookies and Analytics
Elixir Packaging CA may use cookies and similar technologies to operate and improve the website.
Cookies may help with:
- Shopping cart functions
- Checkout
- Website security
- Session management
- Form submissions
- Website preferences
- Analytics and performance
Some cookies are necessary for the website to work properly.
We may also use analytics tools to understand website traffic, page visits, device types, and how visitors use our website.
You can control or delete cookies through your browser settings. Blocking some cookies may affect certain website features.
Marketing Communications
Where permitted by applicable law, we may send promotional emails, product information, or special offers.
You can stop receiving promotional messages by using the unsubscribe option in the email or by contacting us.
Unsubscribing from marketing emails will not stop important service messages such as order confirmations, quote responses, payment notices, shipping updates, or customer support communications.
How We Share Information
We do not sell your personal information.
We may share limited information when reasonably needed to operate our business or complete your order.
For example, shipping providers may receive your name, address, phone number, email address, and shipment details.
We may also disclose information where required or permitted by law, including in response to a court order, legal request, government requirement, or where reasonably necessary to protect our rights, customers, property, or website security.
Data Retention
We keep personal information only for as long as reasonably needed for the purpose it was collected or where retention is required for business or legal reasons.
For example, some records may be kept for:
- Accounting
- Tax requirements
- Customer service
- Fraud prevention
- Dispute resolution
- Legal obligations
When information is no longer reasonably required, we may delete, anonymize, or securely dispose of it.
Data Security
Elixir Packaging CA uses reasonable administrative, technical, and physical safeguards designed to protect personal information.
These measures may include secure website connections, access controls, password protection, security tools, and restricted staff access.
However, no internet transmission or storage system can be guaranteed to be completely secure.
If a privacy or security incident occurs, we will review the situation and take appropriate action as required by applicable law.
Your Privacy Rights
Depending on applicable Canadian privacy law, you may have the right to:
- Ask what personal information we hold about you
- Request access to your personal information
- Ask us to correct inaccurate information
- Withdraw consent where permitted
- Request deletion where applicable
- Ask questions about how your information is used
We may ask you to verify your identity before processing a request.
Some information may need to be kept even after a deletion request for legal, accounting, fraud-prevention, security, contractual, or transaction-record purposes.
Consent
Where required, we collect, use, or disclose personal information with your consent.
In some cases, consent may be implied by your actions. For example, providing a shipping address allows us to use that information to deliver your order.
Where express consent is required, we may ask you to actively agree before using your information for that purpose.
You may withdraw consent where permitted by law, although doing so may affect our ability to provide certain services.
International Service Providers
Some service providers may process or store information outside your province or outside Canada.
When information is processed in another jurisdiction, it may be subject to the laws of that jurisdiction.
We take reasonable care when selecting service providers that handle personal information on our behalf.
External Websites
Our website may contain links to third-party websites.
Elixir Packaging CA does not control the privacy practices of those websites.
We recommend reviewing the privacy policy of any external website you visit.
Children’s Privacy
Our website and custom packaging services are intended for businesses and adults.
We do not knowingly seek personal information directly from children under the age of 13.
If a parent or guardian believes that a child has provided personal information to us, they may contact us so we can review the situation.
Business Transfers
If Elixir Packaging CA is involved in a merger, acquisition, restructuring, or sale of business assets, personal information may be transferred as part of that transaction where permitted by law.
Any transferred information will remain subject to applicable privacy requirements.
Changes to This Privacy Policy
We may update this Privacy Policy when our services, website features, business practices, service providers, or legal requirements change.
The latest version will be posted on this page with an updated date.
Contact Elixir Packaging CA
If you have questions about this Privacy Policy or your personal information, please contact us.
Elixir Packaging CA
3462 Angel Pass Dr
Mississauga, ON L5M 7N4
Canada
Phone: +1 (647) 558-3091
Email: sales@elixirpackaging.ca
Website: elixirpackaging.ca