Last Updated: September 22, 2026
Please read these Terms & Conditions carefully before using elixirpackaging.ca, requesting a quote, or placing an order with Elixir Packaging CA.
By using our website, submitting artwork, requesting a quote, making a payment, or ordering our products or services, you agree to these Terms & Conditions and our related policies.
If you do not agree with these terms, please do not use our website or services.
1. Our Custom Packaging Services
Elixir Packaging CA provides custom packaging and printing services for businesses in Canada, the United States, and other supported locations.
Our products may include custom boxes, food packaging, bakery packaging, retail boxes, rigid boxes, corrugated boxes, kraft packaging, mailer boxes, custom bags, and other made-to-order packaging products.
Depending on the product, customers may be able to customize:
- Size
- Style
- Material
- Quantity
- Artwork
- Printing
- Colour
- Coating
- Finish
- Add-ons
Available options vary by product and order requirements.
2. Order and Quote Process
Customers may order directly through our website where online purchasing is available or request custom pricing through our quote form.
For custom orders, please provide accurate information about your product, dimensions, quantity, material preference, artwork, printing, finishing, and other requirements.
Our team may contact you by email or phone to confirm order details before the order is finalized.
Once the specifications and pricing are confirmed, we may provide an invoice or another secure payment option.
Customers are responsible for reviewing all order information before approval.
3. Pricing, Currency and Payments
Custom packaging prices depend on the specifications of each project.
Pricing may be affected by factors such as:
- Quantity
- Dimensions
- Packaging style
- Material
- Printing
- Colours
- Finishes
- Coatings
- Inserts
- Special features
Prices for Canadian customers are generally displayed or quoted in Canadian Dollars (CAD) unless stated otherwise.
Applicable taxes may be added where required.
If order specifications change after a quote is issued, the price may also change.
Payment terms will be provided with the order. Full or partial payment may be required before production begins.
Available payment methods may include major credit cards, debit cards, PayPal, and other secure payment options shown on our website or payment page.
Payments may be handled by third-party payment processors.
Elixir Packaging CA may place an order on hold or cancel it if payment is declined, incomplete, disputed, or reasonably suspected to be fraudulent.
4. Customer Order Information
Customers are responsible for providing complete and accurate information.
This includes:
- Dimensions
- Quantity
- Material
- Packaging style
- Printing requirements
- Artwork
- Text
- Contact details
- Billing information
- Shipping information
Errors caused by incorrect information supplied or approved by the customer may not be the responsibility of Elixir Packaging CA.
5. Artwork and File Requirements
Customers may submit logos, text, graphics, photographs, trademarks, designs, and other artwork for printing.
By submitting content to us, you confirm that you own it or have permission to use and reproduce it.
Artwork should be provided in a suitable quality and format for commercial printing.
Depending on the project, we may request:
- High-resolution files
- Vector artwork
- CMYK colour setup
- Correct dimensions
- Bleed
- Dielines
- Print-ready PDF or another suitable format
Poor-quality or incorrectly prepared artwork may affect the finished print.
Elixir Packaging CA may refuse artwork that appears unlawful, infringing, misleading, offensive, or otherwise inappropriate.
6. Design Support and Proof Approval
Depending on the project, Elixir Packaging CA may provide design support, dielines, digital layouts, or mockups.
Customers are responsible for reviewing the final proof or approved artwork carefully before production.
Please check details such as:
- Spelling
- Grammar
- Phone numbers
- Website addresses
- Product information
- Logos
- Artwork placement
- Colours
- Dimensions
- Barcodes
- QR codes
Once a customer approves the final artwork, production preparation may begin.
Changes requested after approval may result in additional charges or may no longer be possible if production has already started.
7. Errors in Approved Artwork
Customers are responsible for errors that were visible in the artwork or proof they approved.
Examples include:
- Spelling mistakes
- Incorrect contact information
- Incorrect customer-supplied text
- Approved artwork placement
- Incorrect customer-supplied graphics
Approval of artwork does not mean that a customer accepts manufacturing or printing defects caused by Elixir Packaging CA.
Any production-related claim will be handled according to our applicable policies.
8. Printing, Colour and Manufacturing Variations
Commercial printing and packaging production may involve small variations.
Colours shown on phones, monitors, or laptops may not exactly match printed colours.
The final result can also be affected by:
- Material
- Ink
- Printing method
- Surface texture
- Coating
- Finish
- Artwork quality
- Production conditions
Small variations may also occur in cutting, folding, gluing, print placement, dimensions, or finishing.
Normal commercial manufacturing variations are not automatically considered defects.
If exact colour or another specification is critical to your project, please discuss it with our team before approving the order.
9. Materials and Product Specifications
Material options depend on the selected product and its intended use.
Available options may include:
- Paperboard
- Cardboard
- Kraft board
- Corrugated board
- Rigid board
- Other packaging materials offered for the selected product
Not every material or finish is available for every packaging style.
The strength, appearance, and performance of packaging may depend on its construction, dimensions, material, contents, storage conditions, and intended use.
Customers should tell us about any special product, food-contact, storage, or regulatory requirements before approving an order.
10. Order Quantity
We make reasonable efforts to provide the quantity confirmed in an order.
Some custom manufacturing processes may result in small quantity differences.
If an exact quantity is important, customers should tell our team before the order is confirmed.
Any specific quantity tolerance agreed for an order should be included in the order details.
11. Order Changes and Cancellation
Customers should request changes before approving final artwork and order specifications.
Changes requested after approval may cause extra costs or may no longer be possible once production begins.
If you wish to cancel an order, contact us as soon as possible.
Cancellation eligibility depends on the stage of the order.
Costs already incurred for design, setup, tooling, materials, printing preparation, or other custom work may be deducted from an approved refund.
Once physical production has started, cancellation may no longer be possible.
12. Related Policies
Shipping and delivery are governed by our Shipping Policy.
Returns, refunds, damaged orders, defective products, replacements, and reprints are governed by our Return & Refund Policy.
Our Privacy Policy explains how we collect, use, and protect personal information.
These policies should be read together with these Terms & Conditions.
13. Customer Content and Intellectual Property
The content published on elixirpackaging.ca, including text, graphics, product images, videos, website design, original artwork, and other materials, belongs to Elixir Packaging CA or is used with permission.
You may not reproduce, republish, distribute, copy, or commercially use our website content without prior written permission.
Customers keep ownership of their original logos, artwork, and other content submitted to us.
By providing artwork to Elixir Packaging CA, you give us permission to use it as reasonably required to prepare proofs, print packaging, manufacture the order, and complete related services.
Customers are responsible for ensuring that submitted content does not violate copyright, trademark, intellectual property, or other legal rights.
14. Product Images and Portfolio Use
Product images, mockups, and samples shown on our website are examples of possible packaging styles and features.
Finished custom packaging may differ based on the selected size, material, artwork, printing, colour, finish, and construction.
Elixir Packaging CA may photograph completed packaging projects and use them to show examples of our work where appropriate.
If your project contains confidential or unreleased branding that should not be displayed publicly, please notify us before production.
15. Website Use and Prohibited Conduct
You must use our website and services lawfully.
You must not:
- Attempt unauthorized access to our website
- Upload harmful code
- Commit fraud
- Submit false or misleading information
- Misuse another person’s identity
- Infringe intellectual property rights
- Interfere with website security
- Use our services for unlawful purposes
We may refuse or restrict service where fraud, unlawful activity, misuse, or infringement is reasonably suspected.
16. Third-Party Services
Elixir Packaging CA may use third-party providers for services such as payment processing, shipping, website hosting, analytics, email communication, and technical services.
These providers may operate under their own terms and privacy policies.
Elixir Packaging CA is not responsible for third-party services or events that are outside our reasonable control.
17. Limitation of Liability and Indemnification
To the extent permitted by applicable law, Elixir Packaging CA will not be responsible for indirect, incidental, special, or consequential business losses arising from the use of our website, products, or services.
This may include indirect loss of revenue, profits, expected sales, or business opportunities.
Nothing in these Terms is intended to limit any right or remedy that cannot legally be excluded under applicable law.
You agree to indemnify Elixir Packaging CA and its employees, representatives, and service providers from reasonable claims, losses, damages, or legal costs arising from:
- Unlawful customer-supplied content
- Copyright or trademark infringement caused by content you submit
- False or misleading information supplied by you
- Misuse of our website
- Your violation of these Terms
This section applies only to the extent permitted by applicable law.
18. Events Outside Our Control
Elixir Packaging CA will not be responsible for failure or delay caused by events outside our reasonable control.
These may include severe weather, natural disasters, fires, floods, supply interruptions, carrier problems, strikes, government actions, customs delays, transportation disruptions, or technology failures.
Where reasonably possible, we will take steps to reduce the impact of such events.
19. Applicable Law
These Terms & Conditions are subject to applicable Canadian federal and provincial laws.
Nothing in these Terms removes any consumer or legal right that cannot be excluded by agreement.
If any part of these Terms is found to be invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.
20. Changes to These Terms
Elixir Packaging CA may update these Terms & Conditions when our services, website, business practices, policies, or applicable requirements change.
The latest version will be published on this page with an updated date.
21. Contact Elixir Packaging CA
If you have questions about these Terms & Conditions or our custom packaging services, please contact us.
Elixir Packaging CA
3462 Angel Pass Dr
Mississauga, ON L5M 7N4
Canada
Phone: +1 (647) 558-3091
Email: sales@elixirpackaging.ca
Website: elixirpackaging.ca