At Elixir Packaging CA, we aim to make shipping simple and reliable. We offer free standard shipping across Canada and the United States on all orders.
This Shipping Policy explains our production timeline, shipping process, tracking, carriers, and what happens if there is an issue with the delivery address.
Free Shipping in Canada and the USA
Elixir Packaging CA provides free standard shipping throughout Canada and the United States.
There are no standard shipping charges for orders delivered within these two countries.
Production Turnaround
Our standard shipping time is generally 5 to 7 business days after final artwork or digital proof approval.
The exact production schedule may vary depending on the size, quantity, material, printing, finishing, and other custom requirements of the order.
Shipping Carriers
We work with established shipping carriers to deliver custom packaging safely and efficiently.
Depending on the destination and shipment requirements, orders may be shipped through:
- UPS
- DHL
- FedEx
The carrier used for a particular order may depend on the delivery location, package size, shipment type, and available service.
Order Tracking
Once your order has been dispatched, tracking information will be provided when available.
You may receive a tracking number or tracking link by email so you can follow the progress of your shipment.
Tracking updates and estimated delivery dates are provided by the shipping carrier.
Incorrect or Incomplete Shipping Address
Customers are responsible for providing a complete and accurate shipping address when placing an order.
If an address is incorrect, incomplete, or cannot be verified by the carrier, the shipment may be delayed or returned.
If a shipment must be sent again because of an incorrect or incomplete address provided by the customer, the customer will be responsible for the reshipping charges.
Please check your shipping information carefully before confirming your order.
Shipping Delays
We make reasonable efforts to have orders shipped and delivered as expected. However, some delays may occur because of circumstances outside our reasonable control.
These may include:
- UPS, DHL, FedEx, or other carrier delays
- Severe weather
- Transportation disruptions
- Customs inspections
- Government restrictions or procedures
- Labour disruptions
- Natural disasters
- Incorrect or incomplete shipping information
- Other events outside our reasonable control
Elixir Packaging CA is not responsible for delays caused solely by shipping carriers, customs authorities, government actions, severe weather, or other events outside our reasonable control.
Where possible, our team will assist customers with available shipment information.
Delivery Information
Delivery time after dispatch may vary depending on the destination, carrier, shipment size, and local delivery conditions.
Carrier-provided delivery dates are estimates and may change because of circumstances outside our control.
Customers should monitor the tracking information provided for the latest shipment status.
Damaged or Incorrect Orders
If an order arrives damaged or there is an issue with the products received, please refer to our Return & Refund Policy for claim, replacement, reprint, and refund information.
Contact Elixir Packaging CA
If you have questions about shipping or need help with an order, please contact us.
Elixir Packaging CA
3462 Angel Pass Dr
Mississauga, ON L5M 7N4
Canada
Phone: +1 (647) 558-3091
Email: sales@elixirpackaging.ca
Website: elixirpackaging.ca